Full job description

In-Store Collection's Associate - vacancy

At easyhome, we make more than home goods accessible — we help Canadians build brighter futures. Through flexible weekly and monthly payment plans, we give our customers the power to furnish their homes and improve their quality of life.

A day in a life of a Collections Associate

Account Management & Collections

• Manage customer accounts, including opening new accounts, updating records, processing payments, and when required monitoring and assisting with overdue accounts.
• Perform administrative duties and secure all required information to fulfill customer contracts for products and services, including evaluating applicant’s financial status and ability to repay.
• Build long term customer relationships to creates trust and increase customer retention.

Customer Engagement & Sales

• Build strong customer relationships by welcoming and engaging customers in person, over the phone, and by email.
• Interview customers to understand their financial and personal needs to match them with the appropriate leasing, and/or service product solution.
• Transparently communicate lease terms and conditions.

Retail Operations

• Uphold merchandising standards including assisting with show room set up, pricing and promotion changes.
• Keep your store looking its best by maintaining cleanliness, organization, and a customer-ready environment.
• Bring products to life by assembling and disassembling electronics and home furnishings as needed.
• Coordinate delivery paperwork and ensure accurate documentation for lease applications.
• When required, perform out-of-store duties such as assistance with delivering merchandise, collection activities, and administrative duties.
• Perform other duties as assigned by management.

What we are looking for:

• Proven communication and interpersonal skills with a passion for helping others.
• Sales-oriented mindset with the ability to meet targets and drive results.
• Experience in a customer-facing environment (retail, finance, or leasing preferred).
• Strong multitasking abilities and attention to detail.
• Availability to work a variety of shifts within store operating hours (8am-8pm Mondays to Saturdays)
• When necessary, assist in physical tasks such as moving and arranging merchandise.
• Comfortable with sales calls, collections, and having difficult customer conversations
• Must be legally eligible to work in Canada and able to pass background checks (criminal and employment). Having a driver’s licence would be considered an asset.

Why work with us?

• Competitive pay, benefits and incentives
• Employee discounts on furniture, electronics, and appliances.

We are offering $17.95 - $18.50/hour CAD for this role, plus the opportunity to earn monthly bonuses.

This posting is for an existing vacancy within our team.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

Diversity, Inclusion, and Equal Opportunity Employment:

easyhome is an equal opportunity employer. In addition, easyhome is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require accommodation during any aspect of the recruitment process and we will work with you to address your needs.

easyhome

Franchise Owned & Operated

Store 663

1-337 Bath Road

Kingston, ON, K7M 2X6

t. (613) 549-6998

Job Types: Full-time, Permanent

Pay: $17.95-$18.50 per hour

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Application question(s):

• Must be able to work 40 hours per week including every Saturday (closed Sunday).

Experience:

• Collections: 1 year (preferred)

Licence/Certification:

• Class G Licence (required)

Work Location: In person