Full job description

Bytown Catering is one of Ottawa’s leading full-service catering and event management companies, delivering exceptional food, hospitality, and event experiences throughout the National Capital Region. With a reputation built on quality, professionalism, and outstanding customer service, Bytown Catering provides catering solutions for corporate events, weddings, galas, conferences, private functions, and large-scale venue operations.

Our team is passionate about creating memorable experiences through fresh, high-quality cuisine and exceptional service. We operate across a variety of prestigious venues and event locations, supporting thousands of guests each year. From intimate gatherings to large-scale events, we take pride in exceeding client expectations through teamwork, innovation, and attention to detail.

At Bytown Catering, we foster a positive and inclusive workplace where employees are encouraged to learn, grow, and develop their careers in hospitality. We value teamwork, professionalism, reliability, and a commitment to excellence, making us an employer of choice for individuals who are passionate about delivering outstanding guest experiences.

We are currently looking for a Supervisor to join or Operations team in Kingston, ON.

This role is critical to ensuring efficient operations, maintaining quality standards, and fostering a safe and collaborative work environment. The successful candidate will oversee daily production activities, manage staff performance, and ensure compliance with food safety regulations.

Key Responsibilities and Job Duties

• Supervise and coordinate daily activities of production staff across multiple divisions.
• Ensure adherence to food safety, sanitation, and HACCP standards throughout all processes.
• Monitor production schedules and allocate resources to meet operational goals.
• Conduct quality checks to maintain product standards and resolve any discrepancies promptly.
• Train, mentor, and evaluate team members to promote skill development and productivity.
• Maintain accurate records of production output, equipment maintenance, and compliance checks.
• Collaborate with management to implement process improvements and efficiency initiatives.
• Address and report operational issues, ensuring timely resolution.
• Support a culture of safety and continuous improvement within the production environment.

Qualifications

• 3–5 years of supervisory experience in food production or a similar environment.
• Strong knowledge of food safety practices, sanitation standards, and HACCP compliance.
• Proven leadership skills with the ability to motivate and manage a diverse team.
• Excellent organisational and problem-solving abilities in a fast-paced setting.
• Effective communication skills for team coordination and reporting.
• Basic proficiency in production metrics and inventory management.
• Food handler’s certificate required, additional certifications an asset.

Soft Skills/ Competencies

• Leadership – Ability to inspire, guide, and motivate team members towards achieving production goals.
• Communication – Clear and effective verbal and written communication for instructions, feedback, and reporting.
• Problem-Solving – Quick thinking and resourcefulness to resolve operational issues and maintain workflow.
• Decision-Making – Confidence in making timely and sound decisions under pressure.
• Teamwork & Collaboration – Building strong relationships and fostering a cooperative work environment.
• Adaptability – Flexibility to adjust to changing priorities, schedules, and production demands.
• Conflict Resolution – Skilled at managing and resolving interpersonal or operational conflicts professionally.
• Attention to Detail – Ensuring accuracy and compliance with quality and safety standards.
• Time Management – Prioritising tasks effectively to meet deadlines and production targets.
• Emotional Intelligence – Understanding and managing team dynamics, showing empathy and professionalism.

Work Conditions

• Indoor, kitchen environment
• Machinery usage (mixers, conveyor belts)
• Sharp objects (knives)
• Standing for 6-8 hours a day
• Some desk work – sitting and using a computer

Job Type: Full-time

Pay: $50,336.00 per year

Work Location: In person