Please note that this job posting is intended to fill a vacancy. Kingston Police does not use artificial intelligence to screen, assess, or select applicants.

Company Bio

Located on the shores of Lake Ontario, the City of Kingston offers an exceptional quality of life, blending historic charm with a vibrant and growing community. Kingston Police is proud to serve one of Ontario’s most dynamic and welcoming cities, offering meaningful career opportunities in a collaborative and community-focused environment. In addition to engaging and impactful work, Kingston Police provides a competitive compensation package that includes comprehensive health and wellness benefits and participation in the Ontario Municipal Employees Retirement System (OMERS) pension plan, supporting long-term financial security and work-life balance for our employees.

POSITION SUMMARY

Reporting to the Director of Information Services, the IT Help Desk Technician is responsible for providing timely and efficient technical support with new or existing computer systems and applications at all sites (primary, backup and remote sites). The position will log and respond to service calls and provide basic training to assist user problems including resetting passwords and/or other authentication methods for voice mail, email/WINDOWS, RMS/CAD and other platforms/applications.  The position is responsible for providing technical support for printers, copiers and fax machines on an as needed basis.

This position is a part-time casual position, and may require rotating/variable shift schedules of work as required, including evening, weekends and holidays.

KEY RESPONSIBILITIES

Help Desk/User Support:
•    Troubleshoot and resolve or escalate in a timely manner, all reported user hardware and software problems as first line support
•    Setup, configure, test, and/or install hardware and software on new and reallocated workstations, or perform enhancements and patching to existing systems
•    Complete regular checks on the status of operational and support hardware, taking appropriate action when necessary (e.g. air conditioner, UPS, modems, and other network and server/storage hardware)
•    Perform preventative maintenance on hardware and/or software
•    Provide basic training to users on supported software (MS Office and other business applications) and hardware
•    Provide first line support for printers, photocopiers and fax machines
•    Maintain supply of toner/ink jet cartridges for printers, photocopiers and fax machines
•    Reporting photocopier meter reads

•  Resetting of passwords (voicemail, email/windows, RMS/CAD) and/or other authentication methods
  •    Perform service on vehicle mounted laptops and radio systems as required
  •    Perform preventative maintenance on hardware and software while maintaining records of updates
  •    Maintain a clean and organized work environment
  •    Provide assistance to other IT positions as required
  •    Log all calls for service made on hardware/software

Troubleshooting and Maintenance:
•    Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and more
•    Apply diagnostic utilities to aid in troubleshooting
•    Conduct research to ensure users are using the most efficient and effective systems and applications available
•    Arrange for external support to address technical problems when required
•    Create and maintain required documentation
•    Conduct regularly scheduled audits of the hardware and software inventory and maintain records
•    Conduct system backups and checks in accordance with schedules
•    Transport backup tapes off site, as required

Project Work and Reporting:
•    Participate on project teams as required to identify, create, implement or modify systems and applications to meet the current and emerging needs
•    Produce reports and statistics as requested
•    Backup LRA for Entrust PKI management

Other
•    Work closely with other members of the IT unit to ensure efficient and effective support in all IT functional areas as required
•    Responsible for any other duties as assigned.

REQUIRED QuALIFICATIONS

Candidates must:

• Have a post-secondary diploma in computing technology or related field
• Minimum one year of recent and relevant experience working in IT
• Experience in wired and wireless communication systems (data, WiFi, VoIP, MDM, networking and voice radio systems)

Employment Equity

The Kingston Police hire on the basis of merit and are committed to reflecting the diversity of the Kingston community and Canada. We are committed to non-discriminatory, barrier-free and accessible employment practices in compliance with human rights legislation and the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please indicate this in your cover letter or contact Human Resources at 613-549-4660. Although we appreciate all applications, only those selected for an interview will be contacted.