Full job description

LightHouse Dental in Kingston, Ontario is seeking exceptional individuals to join our team of dental professionals.

We are currently looking for a Dental Receptionist and Patient Care Coordinator to become part of our fast-growing family dental practice. This is an outstanding opportunity to work in a positive and supportive environment with a team that is committed to excellence.

The ideal candidate should have a vibrant personality, be professional, reliable, and passionate about delivering exceptional service. They should take pride in their work and that of their team members, and most importantly, provide a "WOW" experience for our patients. The successful candidate should be able to deliver professional customer service in person and over the phone in a cheerful manner.

Key Duties

• Create a positive and memorable experience for patients, starting from their arrival until their departure
• Optimize the appointment schedule by filling the day with limited gaps
• Handle all patient calls and inquiries professionally, including appointment scheduling, confirmations, and changes
• Manage potential cancellations by addressing patient concerns and encouraging them to keep their appointments
• Handle patient billing and payment processing, including sending claim forms to insurance and responding to fee inquiries
• Accurately maintain the patient database and manage the recall system effectively
• Process referral letters and other patient correspondence in a timely manner
• Manage patient records and charts by organizing and filing them appropriately.

If you are looking for a rewarding career with room for growth and advancement, LightHouse Dental is the place for you.

Job Type: Full-time

Pay: $24.00-$28.00 per hour

Benefits:

• Company events
• Dental care
• Employee assistance program
• On-site parking
• Paid time off
• Wellness program

Experience:

• Dental office: 1 year (required)

Work Location: In person