The Role

Reporting to the Housing Programs Administrator the Housing and Homelessness Coordinator assists in the overall delivery of the Housing and Homelessness programs and effectively coordinates service delivery including coordinated access to achieve optimum service levels for service providers and the people served by the programs. This position champions the goals and objectives of the current service delivery initiatives provides advice, acts as a subject matter expert, and responds to system level inquiries and complete internal reviews.

Meet your department...

We help residents access and maintain safe, affordable housing through programs and supports. Our team administers initiatives such as down payment assistance, home repair loans, and incentives for creating new units, and manages social housing options and subsidies for low-to-moderate-income households.

We support individuals and families experiencing or at risk of homelessness through compassionate, client-focused care and strong community partnerships. Our team works to prevent and reduce homelessness by connecting people with resources and services that promote stability and create pathways to long-term housing solutions.

What you'll do...

Coordinate housing and homelessness service delivery, including oversight of the Coordinated Access processes such as By-Name List management, prioritization, case conferencing, vacancy matching, and housing referrals to ensure alignment with local and provincial requirements.

Provide direction and guidance to the Program Integrity Officers and service providers in delivery of housing and homelessness services ensuring compliance with applicable legislation, funding agreements, and community standards.

Act as a resource expert in relation to housing and homelessness services, including Coordinated Access, HIFIS data requirements, eligibility determinations, prioritization protocols, privacy legislation (MFIPPA), and community resources navigation.

Establish and maintain an effective working relationship with other staff, internal departments, community agencies, Indigenous partners, landlords, different Ministry levels, and other stakeholders to ensure coordinated and integrated service delivery.

Collaborate with management to develop and implement program initiatives.

Lead and support the implementation, monitoring and continuous improvement of Coordinated Access, including case conferencing structures standardized assessment tools, housing matching protocols, and performance measurement frameworks.

Collaborate with management to develop and implement housing and homelessness system planning initiatives, policies, and program improvement aligned with municipal and provincial strategies.

Monitor program reports, housing outcomes, and service delivery data (including HFIS reports) to ensure performance standards, funding requirements, and community targets are met.

Participate in the collection, analysis and reporting of statistical data to inform housing system planning, performance measurement, and service quality improvement initiatives.

Ensure compliance with applicable legislation, regulations, policies, and guidelines related to housing and homelessness service delivery, including provincial homelessness program directives and privacy legislation.

Facilitate, coordinate, and monitor the completion of data fixes and clean-up efforts.

Work collectively and cooperatively with City staff.

Perform other duties as assigned.

To qualify, you'll need...

3 year diploma or degree.

Three (3) years’ experience in housing and homelessness service and/or program delivery required.

Demonstrated administrative experience in the area of program development and evaluation required.

Demonstrated experience working with housing and homelessness legislation, provincial program guidelines, and related regulations, including Homelessness Prevention Program directives, the Housing Services ACT, 2011, the Municipal Freedom of Information and protection of Privacy ACT (MFIPPA), with demonstrated ability to apply legislative requirements required.

Demonstrated experience working with Homeless Individuals and Families Information System (HIFIS) software applications required.

Previous experience in a performance management environment an asset.

Must demonstrate corporate values of Belonging, Collaboration, Accountability, and Innovation.

Skills and abilities to interpret policies, procedures and legislation.

Strong customer service skills including tact, diplomacy and the ability to manage sensitive interactions. A strong adherence to confidentiality requirements.

Effective competencies in communications (verbal and written), organization and time management, discretion, interpersonal skills, and leadership.

Ability to facilitate and encourage team work for Ontario Works delivery.

Valid class “G” Ontario driver’s licence.

Required to obtain and maintain satisfactory criminal record check, including vulnerable sector.

Why us?

Join a team that’s building more than a city - we’re building a community where people thrive. At the City of Kingston, your work has real impact: safer streets, greener spaces, inclusive experiences, innovative transit, creative public spaces, and brighter futures for all.

We’re more than just a municipal government - we’re a team of problem-solvers, innovators, and community-builders who take pride in shaping the place we call home. As an employer, we’re committed to your growth, your well-being, and creating an environment where every voice counts. Your career is more than a job - it’s where your impact begins.

Why you’ll love it here…

We provide our employees with a comprehensive and competitive total rewards package, which may include extended health coverage, travel and life insurance, and long-term disability. Specific benefits can vary depending on your role and terms of employment.

In addition, employees may enjoy access to:

• OMERS defined pension plan
• Vacation entitlements
• Employee wellness and assistance programs and resources
• Ongoing training and education opportunities
• Flexible work arrangements
• Corporate perks such as discounted transit and fitness passes
• Learning & development resources and networks
• Relocation assistance and local resources

To learn more about working at the City of Kingston, click here.

Learn more about what makes Kingston so special on PossibleMadeHere.org.

How to apply

Submit your online application by 11:59 PM on the job posting closing date. Click the 'APPLY HERE' button to complete your application.

Applicants must demonstrate in their submission how they meet the minimum education and experience requirements of the position. Please include any relevant education documents (degrees, diplomas, or certificates) to your profile. 

Accommodations are available at all stages of the recruitment and selection process to support a barrier-free experience for all candidates in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations, please let us know. For more information, you can contact us at hrcity@cityofkingston.ca.

Thank you to everyone who applies. While we value each application, only those advancing in the recruitment process will be contacted. All personal information will be handled in compliance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).

The City of Kingston may utilize artificial intelligence (AI) assisted tools throughout the recruitment process. All final hiring decisions are made by qualified municipal staff.

Internal applications: https://bit.ly/city-kingston-internal
External applications: https://bit.ly/city-kingston-external

To ensure you don’t miss any updates, please check your spam or junk folders for emails from a City of Kingston account.

Our commitment

The City of Kingston acknowledges that we are on the traditional homeland of the Anishinabek, Haudenosaunee, and the Huron-Wendat, and thanks these nations for their care and stewardship over this shared land.

Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation.

Learn more about the City's reconciliation initiatives.