Welcome to CaraCo!

We are currently seeking someone to support Development Department through filling a vacancy of the Development Administrator role!

This role is located in beautiful Kingston, Ontario working out of our head office on Concession St.

The Development Administrator is a key part of the CaraCo Development team. They ensure that construction and ongoing development projects are organized, supported and that our processes are adhered to, ensuring excellent internal and external customer service, collaboration and detail oriented.

Who we are

CaraCo Group of Companies is committed to enriching the quality of life within our communities through dedicated craftsmanship, integrity, and accountability. With a rich history dating back to 1959, we are a family-owned professionally managed business that has grown to serve multiple regions with a focus on superior construction and customer care. We continue to expand our business while honoring our roots in family and community, offering our project expertise to Kingston and surrounding areas.

Who you are

You are someone who values people and knows that how you interact with others is the key to business success.

You are highly organized, can deal with tight deadlines, relish prioritizing, and understand the value in collaboration and cross functional support.

You are creative and a problem solver, delivering out of the box and fresh ideas on how to support our customers, sales, and the day-to-day team that you work with.

You are a problem solver, and work with people to find solutions, while also having the skill and ability to capture this collaboration, and work administratively in a fast paced and diverse environment.

You have Microsoft Suite experience and are well versed in excel.

You can resolve consumer complaints, and like problem solving.

You are an excellent communicator and can do this in both oral and written word.

You feel good about tight deadlines and being able to multitask.

Key Duties and Responsibilities

Support internal and external stakeholder inquiries, service queries, and general updates and communication, through being a key point of contact, with a helpful and professional responses.

Full administration of pre delivery Inspection folders, including processing Tarion Warranty forms/full administration as required, including being familiar with the Tarion website.

Resolving customer complaints with a keen dedication to customer service standards.

Use critical thinking and problem solving to support customer complaints, and inquiries.

Process and support process service work orders.

Collaborate with the Service Manager and other leadership to coordinate requests and unresolved issues.

Update and maintain a database of homeowners, statistics and helpful information.

Take initiative in tracking, timelines and actions required to ensure business success.

Follow up with each work order and ensure completion.

Meet with your leader and intersecting roles as required to ensure ongoing service.

Ensure your work with stakeholders is effectively communicated to support ongoing customer service including commencement letters; inspection appointments; paving notices.

Document creation, and submission.

Ensure contract documents are accurate and complete.

Prepare folders for pre-delivery inspections.

Maintain file records (paper and digital) of all customer communication.

Qualifications:

Minimum three years’ experience in this type of role, or something similar.

Ability to work well with others and support cross functional collaboration.

Excellent computer skills using Microsoft Office Suite.

Excellent customer service oriented, problem solver, organized, and decision maker.

The ability to work under deadlines and to multitask.

Excellent verbal and written communication skills.

Yardi experience is not required but an asset.

Office Administration diploma or equivalent is considered an asset.

Working Conditions

Prolonged periods of time sitting.

Prolonged periods of time viewing computer monitor and keyboarding.

High level of stress due to deadlines, high demand, and multiple and rapidly changing priorities and interacting with numerous stakeholders.

CaraCo is an equal opportunity employer, if at anytime you require accommodation throughout our recruitment process, please don’t hesitate to let us know. CaraCo is an inclusive organisation which is free from violence and harassment.

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Wellness program