Working collaboratively with the Queen’s community and Kingston community partners to support a safe and secure campus environment for Queen’s University students, faculty, staff, and visitors, Campus Security and Emergency Services provides leadership in security services and expertise in investigation. As champions in promoting an equitable and inclusive environment free of discrimination and bias, we continually strive to understand the needs of our community. Our strategies, solutions, and partnerships prioritize a safe and welcoming campus.
The Housing and Ancillary Services (H&A) team manages 4,940 student beds in 18 residence buildings, as well as off-campus rental apartment and housing properties, three dining halls, numerous retail foodservice locations on campus, the Donald Gordon Hotel and Conference Centre and Event Services. Queen's Residence Life and Services is committed to providing an experience aimed at fostering the educational and personal growth of its residents. The Residence Life and Services staff team is dedicated to the student experience, promoting diversity, accountability, independence, and success in a broader learning environment.
CSES and H&A work together regularly, and maintaining effective collaboration and communication are critical to ensuring residence is a safe and welcoming environment for students.
Reporting to the Managers, CSES, and receiving daily work direction from the Security Supervisors (Supervisors) on shift, the Residence Security Patrollers (Patrollers) are responsible for the safety and security of students, staff, and visitors in residence and the protection of university property. Patrollers also receive guidance and information from H&A management.
Patrollers will follow the policies and procedures set by Queen’s University, CSES, and H&A and comply with all applicable regulations and laws to ensure the safety of the campus. In addition, Patrollers will provide the Supervisors and H&A management with statements of their observations and assist in collecting evidence when directed, while understanding the need to be respectful to students, staff, visitors, including those who may have been impacted by or reporters of an incident.
Patrollers demonstrate a commitment to Indigenization - Equity, Diversity, Inclusion, Anti-Racism, and Accessibility (I-EDIAA) and in a collaborative team environment, in interactions with students, staff, visitors, and community partners. Patrollers contribute to providing focused security services for the university, primarily in residence by positively engaging the campus community by observing inappropriate behavior, damages, and providing assistance when required while performing foot patrols.
The schedule for this position requires working night shifts and irregular overtime, sometimes at short notice.
• Perform work in accordance with the provisions of the Private Security and Investigative Services Act and regulations.
• Foster a culture of campus community engagement through positive interaction with the university community within residence, being present at events and conducting foot patrols.
• Maintain a visible presence within residence and provide verbal warnings to students and their guests who are contravening residence or university policies.
• Recognize the unique residence environment as a student’s home and adapt approaches accordingly.
• Attend training provided by CSES and H&A staff.
• Patrol university premises (primarily residence) to prevent and detect signs of mischief and ensure security of doors, windows, gates, and the general grounds.
• Accurately document all activities and provide witness statements to a Supervisor as required.
• Immediately report emergencies and major incidents to the Supervisor through the ERC to ensure the safety of students, staff, and visitors to the university.
• Grant access when authorized by a supervisor or H&A management to university residence buildings, offices, parking lots, etc.
• Under the direction of the Supervisor, protect evidence, which may be referred to the police and provide on-site assistance to victims.
• Provide personal safety escorts for members of the university community.
• Assist the Security Supervisors in executing the campus security plan at major university events, including but not limited to Orientation Week, Homecoming, Winter Shutdown, St. Patrick’s Day, and expected or unplanned demonstrations.
• Undertake other duties in support of the department as required by the Supervisor, Director, or Managers.
• Post-secondary education in security and/or law enforcement or equivalent combined with previous experience in a related field, preferably in a university or institutional environment.
• Able to obtain a Private Security & Investigative Services Branch Security Guard License with the Ontario Ministry of the Solicitor General.
• Willing to participate in on-the-job training to obtain the required security guard license.
• Must be familiar with and able to enforce the provisions of the Criminal Code of Canada, the Trespass to Property Act, the Youth Criminal Justice Act, the Liquor License Act and the Queen’s University Student Code of Conduct.
• Understanding that the Patrollers are working within a residence environment and that unique rules apply to the residential contract.
• Understanding of non-discriminating practices and issues of equity and diversity, such as accessibility, creed/faith, gender identity, and culture.
• Knowledge of the university campus, organizational structure and procedures would be considered an asset.
• Experience with two-way radio systems and alarm systems including intrusion, fire, and mechanical would be considered an asset.
• Possess a valid Class G Ontario Driver’s License.
• Certified in First Aid and CPR
• Satisfactory Criminal Record Check and Vulnerable Sector Check.
• Consideration may be given to an equivalent combination of education and experience.
• Ability to work as a member of a team within a group.
• Proficient verbal and written communication skills.
• Interpersonal skills, and a positive attitude while conducting themselves in a pleasant, responsive professional manner.
• Ability to maintain composure when dealing with incidents, multiple priorities, and in emergencies to effectively resolve the situation.
• Proficiency in the use of computers, including word processing, spreadsheet and other software application programs.
• Possess excellent judgment and common sense and be able to de-escalate confrontational situations with students, staff, and visitors to campus.
• Ability to use discretion and judgment in dealing with sensitive or confidential information, including the ability to discern when sensitive issues should be referred to the CSES Supervisors, Managers, or the Director as well as H&A management.
• Ability to work effectively and respectfully in a socially and culturally diverse community.
• Ability to adhere to strict confidentiality.
• Ability to climb stairs and walk approximately 8- 12 km per shift in all weather conditions.
• Ability to work night shifts and irregular overtime, sometimes at short notice.
• Ability to realize security related incidents that require a Practitioner’ or Supervisor’s support or direction.
• Ability to provide clear concise evaluations of incidents they encounter or are responding to.
• The ability to understand the unique environment within Residences and maintain a supportive demeanour when interacting with students.