Mobile Associate

Full job description

The Mobile Associate at Zenocopy is responsible for operating high-speed business photocopiers, scanners, and bindery/finishing equipment. This role involves providing high-quality reproduction services, ensuring customer satisfaction, and maintaining equipment and supplies in a fast-paced, production-oriented environment.

Key Responsibilities:

• Operate photocopiers, scanners, and finishing equipment according to Standard Operating Procedures.
• Provide exceptional customer service, greeting and assisting customers in a timely and courteous manner.
• Produce high-quality copies, including binding, hole-punching, stapling, and other reproduction services as requested.
• Perform quality control checks on all outputs (images, files, and blowbacks) to ensure accuracy.
• Handle electronic document services, such as PDF conversion and electronic endorsement.
• Manage projects, including both onsite and offsite work, and ensure completion with minimal instructions.
• Troubleshoot equipment issues, perform preventative maintenance, and resolve jams.
• Monitor materials and supplies, ensuring adequate stock levels and ordering as necessary.
• Maintain logs and records of equipment usage and performance.
• Ensure the work area remains clean, organized, and welcoming.
• Demonstrate flexibility in handling customer demands in a high-volume production environment.
• Assist in other departments (Mail Center, Reception, Hospitality, and Records) as needed.
• Hospitality & Event Support: Assist in the setup, breakdown, and coordination of conference rooms, including furniture arrangement and catering support (e.g., setting up food and beverages, ensuring room readiness).
• Adhere to business procedures and guidelines at all times.
• Attention to Detail & Discipline: Must have exceptional attention to detail as quality control is of the utmost importance.
• Back up for Reception.

Job Requirements:

• High school diploma or equivalent; college degree preferred.
• Prior copy/imaging experience is a plus.
• Proficient in Microsoft Office Suite.
• Strong communication skills, both written and verbal.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Strong attention to detail and ability to work under pressure.
• Ability to prioritize, organize, and follow up effectively.
• Ability to lift up to 50 lbs.
• Ability to maintain confidentiality and handle sensitive client information.
• Demonstrates a positive and cooperative attitude at all times.
• Ability to think critically, analyze problems, and exercise good judgment.

Other Duties:

• This job description is not intended to be a comprehensive listing of duties and responsibilities. Additional tasks may be assigned as necessary.

Job Type: Full-time

Pay: $19.54-$22.10 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Tuition reimbursement
• Vision care

Shift:

• 8 hour shift
• Day shift

Work days:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• sales: 1 year (preferred)
• Customer service: 1 year (preferred)

Licence/Certification:

• Serving It Right (preferred)

Work Location: In person