Description
Full job description
Cunningham Swan LLP is looking for an IT Help Desk Technician (full-time, onsite, permanent)
Join our esteemed Firm and experience working closely with our experienced team!
As our ideal candidate, you will be responsible for a diverse range of tasks including exceptional technical support to staff while ensuring the seamless operation of technology systems and infrastructure.
About the Role:
Your day-to-day will be filled with the following responsibilities:
- Analyze and resolve IT issues by providing fast, friendly, and effective Level 1 technical support in person, by phone, via email/chat or self-serve.
- Document and track all technical support requests.
- Support and educate end users in the systems and programs supported by the firm.
- Deploy, configure, and troubleshoot desktop hardware, peripherals, and VoIP phone systems.
- Assist in the installation, setup, and support of network infrastructure including installing and terminating cables, troubleshooting, and repairing damaged connections.
- Assisting with security updates, patches, and compliance processes.
- Maintain backup strategies, monitor backups, and perform testing as necessary to maximize availability and minimize failure recovery time.
- Maintain and update IT inventory and assets.
- Support and troubleshoot Microsoft Azure, Exchange, O365, and Admin Tenant.
- Manage Active Directory, GPO, Intune, and lifecycle management of devices and applications.
- Provide remote support via advanced remote desktop management tools.
- Support Mac, Windows, Linux, and mobile devices with MDM solutions.
- Assisting with the configuration and installation of various network devices and services (e.g., routers, switches, firewalls, VPN)
- Escalate complex incidents to third-party IT support efficiently and in a timely manner.
About You:
We are looking for candidates with the following education, experience, and attributes:
- Post-secondary diploma or degree in Computer Technologies, Networking, or Computer Sciences.
- Minimum one year of experience in a similar role, preferably in a Windows Server environment.
- Proficiency in Microsoft Azure, Exchange, O365, Active Directory, and Intune.
- Good technical knowledge of IPv4 data networking, analog and IP voice.
- Experience with hardware/software installation, configuration, and troubleshooting.
- Knowledge of networking (IP addressing, routers, switches, printers, Active Directory).
- CompTIA+ and Network+ certifications are considered assets.
- Excellent organizational, problem-solving, and multitasking abilities.
- Good verbal and written communication skills, with the ability to demonstrate a professional demeanor and commitment to service excellence.
- Ability to quickly learn new procedures and software programs.
- Excellent organizational skills with the ability to prioritize tasks in order to meet tight deadlines.
- Demonstrated willingness to take initiative and be proactive.
- Willingness to work on-site, full-time with possible after-hours on-call support as needed.
About Us:
Cunningham Swan LLP is one of southeastern Ontario’s leading full-service firms. We take great pride in finding and retaining top talent who are passionate about their work. We reward our people for their valued contributions with a competitive compensation package, including generous vacation and leave policies. We protect them with robust benefit plans, which include a pension plan, parental leave top-up pays, paramedical coverage and a health care spending account. We provide a supportive and inclusive work environment in a beautifully restored historic building in one of Ontario’s most livable waterfront cities.
Cunningham Swan is an equal opportunity employer. We welcome and encourage applications from people with disabilities and diverse backgrounds. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Types: Full-time, Permanent
Pay: $48,000.00-$56,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
Schedule:
- Day shift
- Monday to Friday
- On call
Ability to commute/relocate:
- Kingston, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 2025-01-12
