Dispatcher/Customer Service Representative

Full job description

Job description

Company Overview

Founded in 2018, Environmental 360 Solutions (E360S) is dedicated to becoming North America's leading and most trusted environmental management company. Growing through acquisition and organic growth, E360S provides environmental and waste management solutions to municipalities and commercial customers.

Job Summary

We are currently looking for a Dispatch & Customer Service specialist based out of our Kingston office to help us service our customer base across Eastern Ontario. Experience in the construction industry would be an asset - i.e., as a Project Site Coordinator. Roles & Responsibilities Associate will be responsible for completing all dispatching duties as needed; including scheduling of routes and dispatching service personnel to ensure operational efficiency and customer satisfaction; performing data entry duties in company’s database; responding to inbound calls and emails from customers and service personnel; making outbound calls to existing customers; working with the Operations team to ensure a positive experience for all customers.

Desired Skills & Experience

· Previous Dispatch experience

· Strong phone presence

· Experience working with a CRM

· Excellent verbal and written communication skills

· Strong listening skills

· Ability to multi-task, prioritize, and mange time efficiently

· Experience with Microsoft Office programs required

· Experience in a fast-paced office environment is essential

· Flexibility and willingness to work simultaneously on a wide range of tasks and project

· Proven ability to work independently while being a team player

Compensation

· A competitive wage, based on knowledge and experience.

· Room to grow within a growing company

· Benefits provided upon successful completion of probation period

· RRSP/DPSP contributions

How To Apply

Click on the apply now button to submit your resume. Due to the high volume of resumes we will only be contacting candidates that best meet the needs of the business. Thank you for your interest in Environmental 360 Solutions.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

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Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Vision care

Schedule:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Kingston, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer service: 1 year (preferred)
• dispatching: 1 year (preferred)

Work Location: In person