Description
Full job description
Company Description:
We are a leading Managed Service Provider (MSP) based in Kingston, Ontario, offering comprehensive IT solutions to small, medium, and large businesses. Our focus is on delivering outstanding technology services by managing and maintaining critical IT infrastructure to keep our clients operating smoothly and securely.
Job Description:
We are seeking a dedicated and skilled Bench Technician to join our dynamic team. As a Bench Technician, you will play a critical role in diagnosing, repairing, and maintaining IT hardware and software in-house. This position requires strong technical skills, attention to detail, and the ability to troubleshoot a wide range of issues in a fast-paced environment. Your expertise will ensure that our clients’ equipment is restored to optimal performance efficiently and effectively.
Responsibilities:
- Perform in-house repairs and maintenance on a variety of hardware, including desktops, laptops, servers, and peripherals.
- Diagnose and troubleshoot software and hardware issues, providing accurate and timely resolutions.
- Conduct system installations, upgrades, and configurations as required.
- Test and verify repaired equipment to ensure optimal performance before returning to the client.
- Provide remote technical support to clients when needed, assisting with troubleshooting and resolving software issues.
- Maintain detailed documentation of all repairs, diagnostics, and troubleshooting steps in the ticketing system.
- Keep inventory of spare parts, tools, and equipment, ensuring timely reordering as necessary.
- Collaborate with the onsite and remote support teams to address escalated issues and implement solutions.
- Stay updated with the latest industry trends, technologies, and best practices to enhance service quality.
Additional Duties Include:
- Assemble, configure, and test new computer systems for deployment to clients.
- Perform hardware upgrades, including memory, storage, and CPU replacements.
- Ensure proper data backup and recovery processes during hardware servicing.
- Assist with imaging and configuring systems for deployment in alignment with client specifications.
- Manage small in house projects, like software rollouts, large deployments, etc
Qualifications:
- High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
- Proven experience as a bench technician or in a similar IT support role.
- Strong knowledge of the standard SMB technology stack, with a primary focus on Windows-based systems.
- Familiarity with networking concepts, including TCP/IP, DHCP, DNS, and VPN.
- Knowledge of virtualization technologies such as VMware and Hyper-V.
- Familiarity with hardware diagnostics tools and techniques.
- Excellent communication skills and the ability to explain technical concepts clearly.
- Strong organizational skills and attention to detail.
- Ability to work independently and prioritize tasks effectively.
Physical Requirements:
- Ability to lift and carry up to 50 pounds.
- Comfortable working at a workbench for extended periods.
Benefits:
- Competitive salary based on qualifications and experience.
- Paid time off and holidays.
- Professional development opportunities.
- Collaborative and inclusive work environment.
Job Type: Full-time
Benefits:
- On-site parking
Schedule:
- 8 hour shift
- On call
- Overtime
- Weekends as needed
Ability to commute/relocate:
- Kingston, ON K7K 1Z7: reliably commute or plan to relocate before starting work (required)
Work Location: In person
