Customer Service Agent

Avantages

Who we are:

Frulact, a Portuguese company established in 1987, specializes in the conceptualization, development and production of fruit-based preparations for application in the food industry. The company offers custom-made fruit preparations for major players in the dairy, ice cream, pastry and beverage industries. Frulact is currently in a leadership position in the European, Middle Eastern and African markets.

For more information about us, please click the link below:

https://frulact.com/

Why work with us?

· Monday-Friday operation

· Internal career/growth opportunities

· 3 weeks of vacation

· Medical & dental benefits

· RRSP match

· Open office & inclusive environment

Responsibilities:

· Monitor, correct and guarantee sales forecast information updated in the system;

· Supply coordination; intervention ensuring that the contribution of the remaining areas of the supply chain (Procurement, Purchasing, R&D, Production, Quality) is focused on customer response

· Keeping the customer updated on all processes related to the supply plan;

· Insertion and monitoring of customer complaints; ensure the closure and response to the customer in a timely manner

· Inform the commercial manager of supply failures

· Reception and launch of orders in the computer tool “order management”

· Change orders by classifying the respective reasons

· Critical analysis of orders received, informing the Client Agent of unusual situations

· Issuing invoices and other documents related to Frulact's commercial transactions, namely the respective support to export processes

· Proceed to the customer service file

· Reception and launch of orders in the computer tool “order management”

· Change orders by classifying the respective reasons

· Critical analysis of orders received, informing the Client Agent of unusual situations

· Issuing invoices and other documents related to Frulact's commercial transactions, namely the respective support to export processes

· Other duties as assigned

Requirements:

· Minimum 1 year in a customer service role

· College diploma in Business or Administration field

· Customer Service training considered an asset

· English proficiency is mandatory; French considered an asset

· Computer proficiency in MS Office; SAP considered an asset

Frulact Canada is committed to supporting AODA standards and requirements. Any applicant that requires any form of accommodation during the recruitment and placement process are to advise accordingly.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person