Fractal Workspace
Publié
2024-10-31
Type d'emploi
Durée/Duration
Permanent
Salaire/Salary
$19.00-$21.00 per hour
Horaire/Schedule
Day shift/ Monday to Friday/ Morning shift/ Weekends as needed
Comment Postuler/How to Apply
Par courriel/By E-mail
Courriel/Email
blaize@fractalworkspace.ca
Annoncé jusqu'au/Advertised until
2024/11/15
Ville/City
Kingston

Description

Full job description

About Fractal Workspace:

Fractal Workspace is a vibrant coworking space in Kingston, Ontario, designed to foster community, productivity, and collaboration. Our focus is on creating a welcoming environment for individuals and businesses while offering flexible workspaces and exceptional member support.

Position Summary:

As the Community Host, you will be the face of Fractal Workspace, creating a warm and welcoming atmosphere for all members and guests. You will be the first point of contact for anyone entering the space and play a key role in ensuring that members have an outstanding experience every day. This is a hospitality-driven role that requires a personable, proactive, and detail-oriented individual with the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

Member Experience & Reception:

  • Be the first point of contact for members and guests, providing a friendly and professional welcome to all who enter the space.
  • Greet, assist, and provide information to members, guests, and potential clients, ensuring their needs are met with exceptional service.
  • Answer phone calls, emails, and inquiries promptly, ensuring that all communications are handled with professionalism and accuracy.

Space Management:

  • Ensure that the coworking space is always clean, tidy, and fully stocked with necessary items (e.g., office supplies, coffee, snacks).
  • Execute daily opening and closing duties, following all procedures to ensure the space is ready for use each day.
  • Maintain and execute the coffee, tea, and water station daily, ensuring it is stocked and presented neatly.
  • Complete daily cleaning checklists, ensuring workstations, meeting rooms, common areas, and kitchens are presentable and functional at all times.

Event and Sales Support:

  • Assist the Community Manager in executing internal and external events, including setup, breakdown, and member engagement during events.
  • Support sales efforts by giving tours to potential members, assisting with follow-up, and preparing meeting rooms for prospective clients.
  • Coordinate catering for meetings and events when required, ensuring timely delivery and setup to provide a seamless experience for guests.

Administrative and Operational Support:

  • Manage basic administrative duties, such as updating member records, preparing invoices, and assisting with onboarding new members.
  • Provide operational support by assisting the Community Manager with any tasks or initiatives as needed, including special projects and administrative duties.
  • Ensure timely restocking of supplies and materials throughout the space, placing orders as needed to maintain a well-functioning environment.
  • Handle mail and package management for virtual office members, ensuring accurate delivery and communication.

Hospitality and Community Engagement:

  • Build relationships with members, learning their preferences and creating a personalized experience that fosters loyalty and satisfaction.
  • Proactively engage with members to anticipate their needs and enhance their overall experience in the space.
  • Help foster a sense of community by supporting member events, lunches, happy hours, and other community activities.

Requirements:

  • Strong hospitality mindset with a passion for delivering exceptional customer service.
  • Proven experience in a customer-facing role, such as reception, hospitality, or administrative support.
  • Personable and friendly, with excellent communication skills and a welcoming demeanor.
  • Highly organized with great attention to detail, able to keep spaces neat and functional at all times.
  • Ability to handle multiple tasks, prioritize effectively, and work efficiently in a fast-paced environment.
  • Eager to learn and grow, with the ability to work with various systems, such as CRM tools and office management software.
  • Ambitious and proactive, willing to take ownership of tasks and see them through to completion.
  • Familiarity with coworking spaces or a similar environment is an asset but not required.

Benefits:

  • Competitive hourly wage with opportunities for growth.
  • Access to coworking space amenities, including networking events and community activities.
  • Opportunities for professional growth and development within a fast-growing community-focused business.
  • A positive and collaborative work environment where your contributions directly impact the community experience.
  • Dental & Health benefits available after 3 months.

How to Apply:

If you’re excited about creating exceptional experiences and supporting a thriving community, we’d love to hear from you! Please send your resume and a brief cover letter to blaize@fractalworkspace.ca.

Job Types: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • On-site parking

Flexible language requirement:

  • French not required

Schedule:

  • Day shift
  • Monday to Friday
  • Morning shift
  • Weekends as needed

Experience:

  • Hospitality: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-11-15

Commentaires/Comments

623 Fortune Crescent, Kingston, ON

Related Jobs