Description
The main function of this position is to handle incoming calls to book service appointments. The appointment coordinator(s) manages incoming calls for all 4 our locations and will either handle the customer's request or dispatch the call to the appropriate service advisor. The ideal candidate would have confidence on the phone, strong computer skills and be passionate about providing a great customer experience. While phone skills are definitely an asset, scripts and training will be provided.
Other responsibilities include but aren't limited to:
- Outgoing calls and lead follow-ups
Online quotes
- Updating customer information
Communicate with stores in order to maintain efficient scheduling
- Follow all company policies
Requirements:
Willing to learn
- Dedicated to excellent customer service
Confident on the phone
- Knowledge of vehicles and repairs is an asset but not required
Flexible work from home options available.
MIDAS locations are independently owned and operated by franchisees. Your application will be directed to the MIDAS franchise location you applied to and all hiring and employment decisions will be made by that location’s management team. MIDAS is an equal opportunity employer with a strict policy against any form of discrimination.
