Kingston Central Ambulance Communications Centre - Ambulance Dispatch
Description
The Communications Officer provides services in a manner consistent with KHSC Mission, Vision and Values and that reflect the core values of Patient and Family Centered Care (dignity, respect, information sharing, participation, and collaboration). The Communications Officer receives 911, emergency, and non-emergency requests for ambulance services, determines the required level of response and provides seamless ambulance dispatching services using the resources provided by ambulance service operators and provides timely and accurate telecommunications services to callers, ambulance service providers and other emergency health services system stakeholders. Central Ambulance Communications Centers (CACC) are mission critical, technologically complex workplaces providing the initial access point to Ontario’s emergency health services systems for victims of illness or injury. The Communications Officer is required to function in a CACC that encompasses an extensive area of responsibility and frequently under heavy duress.
The successful candidates must be able to attend and successfully complete (with a minimum of 80%) a 5-week ministry of health training course. The job offer is conditional upon satisfactory completion of a criminal record check. Minimum requirements will be tested.
MINIMUM REQUIREMENTS:
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Standard First Aid
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Heartsaver Level C CPR
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Successful completion of a post-secondary education program (i.e. university degree or minimum 2 year college diploma) preferred
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Bilingualism preferred
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Advanced oral and written English skills.
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Demonstrated typing speed at a minimum of 35 wpm (with 90% accuracy)
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Proven good attendance records
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Able to maintain confidentiality
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Must pass a general aptitude test
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Demonstrated ability to follow written instructions
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Effective conflict resolution skills
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Excellent decision making skills in a high stress environment
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Excellent organizational and interpersonal skills
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Proven ability to attend work regularly.
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Satisfactory criminal reference check required
PHYSICAL REQUIREMENTS:
The applicant must meet the physical demands of this position.
We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices.
If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team
Commentaires/Comments
The successful candidates must be able to attend and successfully complete (with a minimum of 80%) a 5-week ministry of health training course. The job offer is conditional upon satisfactory completion of a criminal record check. Minimum requirements will be tested.
